# SCARequired: best practices

### How can you improve the user experience? 

<mark style="color:blue;">**1 - A dedicated field**</mark> **in our API to ensure the continuity of the synchronization:** In the response, the property access\_expire provides the exact expiration date of the user consent.

<div align="left"><figure><img src="/files/9mBdxjBR5DCfV85seQVL" alt="" width="563"><figcaption></figcaption></figure></div>

<mark style="color:blue;">**2 -**</mark> <mark style="color:blue;">**A dedicated and simplified customer journey**</mark> **to allow users to have the smoothest reconnection experience**. &#x20;

* A quick flow without the bank selection.&#x20;
* **A direct “redirection” to the bank authentication page to renew the consent.**

***

### Which steps to maximize the reconnection success rate?

<figure><img src="/files/wiAEkG75Rj020cCTAzKh" alt=""><figcaption><p>This just an example. This should depend on your Use case &#x26; client typology.</p></figcaption></figure>

#### <mark style="color:blue;">Before</mark> the first synchronization

Follow these steps to display this message on your Webview:&#x20;

1. Login to your Console account&#x20;
2. Go to the application tab&#x20;
3. Click on customize&#x20;
4. [Enable the **PSD2 message** option](/console-webview/webview/set-up-your-webview/reassurance.md#3-dsp2-message)

#### &#x20;<mark style="color:blue;">After</mark> the first synchronization

<details>

<summary><strong>Push notification template</strong></summary>

Ton compte "institution x" est déconnecté", Reconnecte le dès-maintenant&#x20;

</details>

<details>

<summary><strong>Email notifications template</strong></summary>

</details>

<details>

<summary><strong>In-app notifications template</strong></summary>

</details>

&#x20;


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