SCARequired: best practices

Discover a list of actions you can implement to help your end users resolve their SCA.

How can you improve the user experience?

1 - A dedicated field in our API to ensure the continuity of the synchronization: In the response, the property access_expire provides the exact expiration date of the user consent.
2 - A dedicated and simplified customer journey to allow users to have the smoothest reconnection experience.
  • A quick flow without the bank selection.
  • A direct “redirection” to the bank authentication page to renew the consent.

Which steps to maximize the reconnection success rate?

This just an example. This should depend on your Use case & client typology.

Before the first synchronization

Follow these steps to display this message on your Webview:
  1. 1.
    Login to your Console account
  2. 2.
    Go to the application tab
  3. 3.
    Click on customize

After the first synchronization

Push notification template
Ton compte "institution x" est déconnecté", Reconnecte le dès-maintenant
Email notifications template
In-app notifications template