> For the complete documentation index, see [llms.txt](https://docs.powens.com/console-webview/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.powens.com/console-webview/webview/reassure-your-users.md).
# Reassure your users
### Understand actual context
**Aggregation is still a new way to share data to a third party by directly connecting a banking account, especially in west European countries.**
Most user are afraid to give those critical information such as **account identification** or **password**, simply because it’s not yet an habits, unlike in Northern Europe for example.
An other reason is that banking information are really sensitive, most banking establishments for decades **warned their clients to never share their credential details. As a result, a large part of the population is extremely suspicious when a service demands to have access to this data.**
#### To reassure your client during aggregation flow, you should at least answer to those following essentials questions :
### Question 1 : Why your costumers should connect their account ?
Make your user understand **WHY** you need those banking informations or documents.
{% hint style="info" %}
👉 A **user who understands why it needs to share a banking connection** with a service will be in a better mindset and **willing to do so**. \
\
-> **It is important that ****users acknowledge the benefits deriving from this banking information share****.**
{% endhint %}
### Question 2 : Why should they trust you or your partners ?
If you are using our Webview (as Agent or Partner status) we already put in place a reassurance page before the connector selection list.
→ **But you should also reinsure your user about Powens before any redirection.**
**Some ideas you can add to your interface :**
* Inform your user **before** the redirection to Powens webview
* Add [Powens](https://docs.powens.com/branding-kit/identity/logo) logotype to your interface, even if it’s very small
* Add some [security information about Powens](https://docs.powens.com/console-webview/webview/set-your-webview/reinsurance) ( Regulated establishment, RGPD compliant, … )
{% hint style="info" %}
-> You can find Powens logo for white or dark background [**on this page**](https://docs.powens.com/branding-kit/identity/logo)**.**
{% endhint %}