# Reassure your users

### <mark style="color:blue;">Understand actual context</mark>

**Aggregation is still a new way to share data to a third party by directly connecting a banking account, especially in west European countries.**

Most user are afraid to give those critical information such as **account identification** or **password**, simply because it’s not yet an habits, unlike in Northern Europe for example.

An other reason is that banking information are really sensitive, most banking establishments for decades **warned their clients to never share their credential details. As a result, a large part of the population is extremely suspicious when a service demands to have access to this data.**

<figure><img src="https://1586949369-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPAvWKjNBR0YuRJ2VlhDy%2Fuploads%2FfJB4sWsKoIdp9f5dN0Ur%2FGroup%2018656.png?alt=media&#x26;token=37273ed7-ce62-496d-bc59-1e5a44f00a7f" alt=""><figcaption></figcaption></figure>

#### <mark style="color:blue;">To reassure your client during aggregation flow, you should at least answer to those following essentials questions :</mark>

### <mark style="color:blue;">Question 1 :</mark> Why your costumers should connect their account ?

Make your user understand **WHY** you need those banking informations or documents.

{% hint style="info" %}
👉 A **user who understands why it needs to share a banking connection** with a service will be in a better mindset and **willing to do so**. \
\
-> **It is important that&#x20;**<mark style="color:blue;">**users acknowledge the benefits deriving from this banking information share**</mark>**.**
{% endhint %}

### <mark style="color:blue;">Question 2 :</mark> Why should they trust you or your partners ?

If you are using our Webview (as Agent or Partner status) we already put in place a reassurance page before the connector selection list.

→ **But you should also reinsure your user about Powens before any redirection.**

**Some ideas you can add to your interface :**

* Inform your user **before** the redirection to Powens webview
* Add [Powens](https://app.gitbook.com/s/61r4WJBYoQOsSgoxuWtT/identity/logo) logotype to your interface, even if it’s very small
* Add some [security information about Powens](https://docs.powens.com/console-webview/webview/set-your-webview/reinsurance) ( Regulated establishment, RGPD compliant, … )

{% hint style="info" %}
-> You can find Powens logo for white or dark background [**on this page**](https://app.gitbook.com/s/61r4WJBYoQOsSgoxuWtT/identity/logo)**.**
{% endhint %}

<figure><img src="https://1586949369-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPAvWKjNBR0YuRJ2VlhDy%2Fuploads%2F4EgO5BkTvHwedFoWQ2HZ%2FGroup%2018656.png?alt=media&#x26;token=5409a67d-f446-4ed0-adca-4646b7e4ebce" alt=""><figcaption></figcaption></figure>